Feedback

We want to hear from you

Your thoughts are important to us

We welcome your feedback and appreciate your suggestions, compliments and complaints. Your feedback is very important in helping us to improve our services.

You can provide feedback by completing the online form below or downloading a copy of the form and mailing it to Royal Freemasons 45 Moubray Street, Melbourne VIC 3004.

You can also provide feedback by talking to a staff member, completing a “Have your Say Form”, or by phoning us directly on 1300 623 642.

Feedback form

To have your say, fill in the online form or
download the Feedback form in one of the following languages.

RF Feedback and complaints OPAN

Aged Care Quality and Safety Commission

We work closely with the Aged Care Quality and Safety Commission. As the national regulator of aged care services, they protect the health, safety and wellbeing of older people. For more information, visit: agedcarequality.gov.au

Older Persons Advocacy Network (OPAN)

We also work with the Older Persons Advocacy Network (OPAN). They provide free, independent and confidential support to older people receiving government-funded aged care. for more information, visit: opan.org.au

Royal Freemasons Feedback Process

Step 1

Share your feedback with us

Step 2

You will receive acknowledgement of receipt of your feedback within 24 hours

Step 3

We review your feedback

Step 4

You will receive the outcome of the review within 14 days

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