We want to hear from you
We welcome your feedback and appreciate your suggestions, compliments and complaints. Your feedback is very important in helping us to improve our services.
You can provide feedback by completing the online form below or downloading a copy of the form and mailing it to Royal Freemasons 45 Moubray Street, Melbourne VIC 3004.
You can also provide feedback by talking to a staff member, completing a “Have your Say Form”, or by phoning us directly on 1300 623 642.
We work closely with the Aged Care Quality and Safety Commission. As the national regulator of aged care services, they protect the health, safety and wellbeing of older people. For more information, visit:Â agedcarequality.gov.au
We also work with the Older Persons Advocacy Network (OPAN). They provide free, independent and confidential support to older people receiving government-funded aged care. for more information, visit:Â opan.org.au
Share your feedback with us
You will receive acknowledgement of receipt of your feedback within 24 hours
We review your feedback
You will receive the outcome of the review within 14 days
For further information please call
1300 623 642 or email us.
45 Moubray Street
Melbourne VIC 3004
© 2025 Royal Freemasons Pty Ltd (ABN 52 082 106 821)
Elizabeth Gardens
Footscray
Coppin Centre
Monash Gardens
Mount Martha Valley
Springtime
Centennial Lodge
Marjorie Nunan Court
Marjorie Nunan Terrace
Boyd Court
Acacia Court
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